TERMS OF SERVICE

You must be at least 13 years old to create an account, and at least 18 to place an order. If you're under 18, you can use CRUNCH with a parent or guardian's permission and payment.

You agree to provide accurate information when creating an account, keep your password secure, and not share your account with others. You're responsible for all activity on your account.

• All prices are in USD and include applicable taxes unless otherwise noted.
• Prices are consistent across all 14 locations and the app. If you see a price discrepancy, the in-store menu price prevails.
• We reserve the right to limit quantities on promotional items and catering orders.
• Menu items may sell out. If an item you ordered is unavailable, we'll refund that item or offer a substitute.
• Order-ahead pickup times are estimates. We work hard to hit them but can't guarantee them during peak hours.

We accept Apple Pay, Google Pay, Visa, Mastercard, American Express, Discover, and CRUNCH gift cards. Cash is accepted in-store and at the drive-thru, but not for order-ahead pickup.

Payment is processed at the time you place your order. If we can't fulfill part of your order, we refund that portion to your original payment method within 3 business days.

• If your order is wrong, missing items, or unsatisfactory, call the store within 24 hours. We'll remake it or refund it — your choice.
• Catering orders: cancellations more than 48 hours before pickup get a full refund. Within 48 hours, we refund 50% (we've already prepped). Day-of cancellations are not refundable.
• Delivery orders that arrive cold or late (more than 30 minutes past the estimate) get a full refund or a remake, your choice.
• We do not refund because you changed your mind, ordered the wrong item, or didn't pick up your order.
• Refunds go back to your original payment method within 3 business days. Gift card refunds are immediate.

CRUNCH Rewards points have no cash value and are non-transferable outside the family-sharing feature. We can revoke points or close accounts in cases of fraud, abuse, or reselling of free items. See the Rewards page for full program rules.

Self-delivery is available within 5 km of participating stores for a flat $2.99 fee. Beyond 5 km, orders go through our partner apps (Uber Eats, DoorDash, Grubhub, Postmates), each with their own terms and pricing.

For self-delivery, you must be at the delivery address to receive the order. If you're not there, the driver waits 5 minutes, then returns the order to the store. No refund in that case — we've made the food and paid the driver.

We reserve the right to refuse service to anyone who is intoxicated, abusive, threatening, or otherwise disruptive to staff or other customers. We will call the police if we feel it's necessary. Banned customers who return will be trespassed.

The CRUNCH name, logo, menu items, recipes, photography, and all content on this site are our property. You can't use them commercially without our written permission. You can take photos of your food and post them online — in fact, we love that.

We work hard to make safe, quality food. We follow all health codes, train our staff, and source from reputable suppliers. However:

• We're not liable for allergic reactions if you didn't inform us of your allergy. See our Allergens page for full ingredient info.
• We're not liable for food that sits unrefrigerated for more than 2 hours after pickup. Eat it hot, store it cold.
• Our maximum liability for any single order is the price you paid for that order.
• We're not liable for indirect, consequential, or punitive damages.

If we have a dispute, we try to resolve it informally first. Email hello@crunch.com and we'll work it out. If we can't, disputes are resolved through binding arbitration in Metro City — no class actions. This doesn't affect your rights under state consumer protection laws.

We update these terms as our business evolves. We notify all account holders by email at least 30 days before material changes take effect. Continued use of CRUNCH after the effective date means you accept the new terms.

Questions about these terms? Email hello@crunch.com or write to us at: CRUNCH Foods Inc., Attn: Legal, 142 Main Street, Metro City, MC 00010.